We are more than HR consultants, we’re HR problem solvers. We help employers deal with difficult, sensitive or uncomfortable issues. This could be a current problem, or something you can see on the horizon. For example, we’ve assisted with contract changes, performance problems, grievances, Employment Tribunal claims and ex-offenders in the workforce.
Why we are different
While we can handle day-to-day HR tasks, there are many HR consultants and service providers who can do that. To use a military analogy, those activities are ideal for the HR ‘infantry’. However, our clients trust us with matters that need careful and sensitive handling. We are the HR ‘special forces‘. You engage us on situations that are more challenging, with higher stakes. You don’t have to take our word for it, you can read what our clients have to say.
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Employee relationship management
Modern working practices are changing. That’s why we describe ourselves as employee relationship management rather than simply ‘HR consultants’. Watch our video below to learn more about what this means.
We help you balance the needs of your business with the needs of your workforce. This is important because the relationship you have with your employees directly affects their perceptions, behaviour and motivation. This, in turn, affects your business performance!
We understand that productivity is crucial, especially for small and medium enterprises. Therefore, while you may understand HR is important, we understand that your business is your immediate priority. We can help align your HR strategy with your business strategy.
This could include proactively discussing your plans for change, reviewing practices and policies, through to managing conflict and disciplinary problems.
A proactive approach to employee relations
Whether your business is growing, restructuring or downsizing, there will be an impact on your people. We can help you develop a rational change management strategy that engages your workforce with your business goals.
Or perhaps you have a situation developing and you want advice on how to handle it? Employment law and HR best practices continually evolve, so let us help you manage issues in a correct and compliant manner. We can also review your policies and practices to identify areas for improvement or simply discuss any concerns that you have.
Managing and resolving employee issues
Even with the best plans and preparation, there will occasionally be issues to deal with. An employee may raise a formal complaint (a grievance). There may be a disciplinary issue to deal with. You may have an issue with a member of staff frequently taking time off sick. Or maybe you have a productivity or behaviour issue on your hands and need advice on how to handle it.
When a situation does arise, we can manage it in a professional and impartial manner. If an investigation is required, we can help you conduct one that is fair, balanced and Acas-compliant. Because we can identify any areas of risk or exposure within a situation, we can help protect your business if the issue goes to an Employment Tribunal. If necessary, we can refer you to an independent employment law adviser for assistance.
Whatever the situation, our mission is to contain and resolve the matter in a way that’s fair to the employee but also fair to your business.
Remedial action, review and training
There’s no shame in making mistakes, only in not learning from them. Once a situation is resolved, we will review how it developed in partnership with you. We will help you identify any appropriate remedial action. For example, a policy review, staff training or approaches to earlier intervention.
In our experience, management behaviour often affects how employee issues develop. It can be tempting for leaders, especially those in small to medium sized businesses with no dedicated HR function, to handle an issue using “common sense, experience and intuition”. However, these are all vulnerable to cognitive biases or simply not knowing the correct way to handle the issue. For example, many complaints are upheld not because a manager had any ill intent, but because they did not follow the correct process.
If you’re looking for HR consultants, contact us to discuss your needs!
Transparent and affordable fees
We charge an hourly rate and we round down to the nearest 5 minute interval. Therefore, you can rest assured that we don’t ‘clock-watch’ and squeeze you for each individual minute. This also means we don’t charge for quick two-minute questions. Our invoices all include a breakdown of activities and time spent, so that it’s clear what you’re paying for.
You can pay as go, one invoice for each engagement. We don’t tie you into a contract.